Terms and Privacy

Pricing Policy
All our prices are subject to V.A.T. If there are any delivery charges for your order then these will be itemised separately. We do not normally sell commercial refrigeration products direct to consumers outside the United Kingdom, but in the event of doing so and you reside in the European Union, VAT at 17.5% is chargeable.  If you purchase as a company and have a valid EU Vat number, we do not have to charge you VAT but we do need to show your validated company VAT number on the invoice we send to you.

Privacy Policy
Every online purchase you make from our store is a secure transaction. Our site uses a strong, industry standard level of encryption - 128-bit Secure Socket Layers (SSL) – to ensure that your transaction is secure and your information cannot be hijacked or redirected to anyone but Refrigeration Installations via www.refrigeration-freezers.com. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of the online store.

In order to help us improve our website we hold site usage details for our visitors.

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

The details we collect will be used to process your order and to provide after sales service. We will not pass your details to any third-party.

If you are concerned about anything in connection with our website, please contact us so that we can discuss how we can help you.

Returns & Refunds
Our returns policy is simple. If for any reason you are unhappy with your purchase then you can either cancel the order or ask for a refund. We are happy to honor this commitment for up to 7 days after you have received the goods.  Our address is:

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